We want you to love what you buy. If something isn't right, email us at [email protected] with your order number and we'll work it out with you.
Most items can be returned unused, in their original condition and packaging, within 30 days of delivery. Email us before sending anything back and we'll send return instructions. Return shipping is paid by the customer unless the item arrived damaged or defective, or we made a mistake.
Custom and personalized items, including custom busts and engraved memorial bricks and plaques, and made-to-order or pre-order items once production has started, are final sale unless they arrive damaged or defective.
If your order arrives damaged or defective, email us photos of the item and its packaging as soon as you can. We'll repair, replace or refund it.
To cancel an order, email us as soon as possible. Orders that haven't shipped or entered production can be cancelled for a full refund.
Once we receive and inspect a return, we'll email you and refund your original payment method. Your bank or card issuer may take a few business days to show it.